We ship throughout Canada and the United States via FedEx Express, UPS Express, Purolator Express or Air Canada Cargo. All packages are shipped from our location in Hamilton, Ontario.
- Livestock Shipments destined for the United States may require additional time to process the required regulatory permits (CITES, F&W etc.)
Our Preferred method for livestock shipping is FedEx Express or Air Canada cargo.
Orders received Monday to Friday before 2pm EST will generally be processed within 48h. Orders received after 2pm EST Monday to Friday will be processed the next business day. You will be contacted via Phone and or Email To arrange the shipment arrival day with you. We do our best to ship all packages as quickly as possible but cannot guarantee order processing times.
Shipping Cost (Within Canada Only)
$29.99 flat rate Overnight shipping on orders $0.00–$99.99
$24.99 flat rate Overnight shipping on orders $100.00–$199.99
$19.99 flat rate Overnight shipping on orders $200.00–$299.99
FREE Overnight shipping on orders over $300.00
Heavily Discounted Air Canada Cargo Shipping Flat Rate $55.99
BIGShow Frags reserves the right to choose shipping carrier
The above shipping rates are valid for all orders under 9kg (20lbs)
For larger orders, additional charges may apply.
Liverock, Fish and large Coral Colonies usually require extra shipping charges. Preferred Shipping Method for these items is Air Canada Cargo. No additional charges will apply if this shipping method is selected.
- If Shipping via Courier you MUST be home to sign for your package on the FIRST delivery attempt. Failed delivery attempt will VOID Live Arrival Guarantee.
- Packages delivered to a Courier Station and held for pickup MUST be Collected within 4 hours of becoming available for pickup. Pickup after this time period will VOID Live Arrival Guarantee.
- Double check your address! Incorrect delivery address will VOID Live Arrival Guarantee.
- Always accept your package, even if it damaged. Note any issues at the time of delivery/pickup and contact us immediately. Package refusal for ANY reason will VOID Live Arrival Guarantee.
- We are unable to accept DOA Claims for any delays caused by the courier.
We ship throughout Canada and the United States via FedEx Express, UPS Express, Purolator Express, Dicom Express and CanPar. We do not ship to APO, FPO or P.O. Boxes. All packages are shipped from our location in Hamilton, Ontario.
Orders received Monday to Friday before 2pm EST will generally be processed and shipped the same day. Orders received after 2pm EST Monday to Friday will be processed and shipped the next business day. If any items on your order are backordered, out of stock or otherwise unavailable, you will be contacted via email to confirm. We do our best to ship all packages as quickly as possible but cannot guarantee order processing times.
$12.99 flat rate Ground Shipping on orders $0.00–$99.99
FREE Ground Shipping on orders over $100.00
Free Shipping Offer
We offer free ground shipping on domestic orders over $150.00, before taxes. Free shipping does not apply to oversized or heavy items, including, but not limited to salt buckets, aquariums, PVC pipe, T5 bulbs, or large chemical orders or orders that have been substantially discounted or contain special offers. Free shipping is not available on international orders.
Oversized or Heavy Items
Some oversized or heavy items, including, but not limited to salt buckets, aquariums, PVC pipe, T5 bulbs or large chemical orders are subject to additional shipping charges. Any additional shipping charges for these items will be calculated add added before shipment.
A tracking number will be sent by email along with your invoice as soon as your item has shipped. Please note that it can take up to 24 hours for shipping carriers to make tracking information available online. You can also access your tracking information in “Your account” section of our website or in “Order history” section under “My Orders”.
We ship to the United States and internationally via FedEx. All customs, brokerage, duties and fees will be charged to the customer by the shipping carrier at the time of delivery. Please call for a rate quote if shipping charges are not shown for your country.
All Returns Require a Completed RMA Form and RMA Number
To obtain an RMA number for your return item please contact customer service via email us at firstname.lastname@example.org. Please keep in mind that we are unable to accept returns on any items that have been used, submersed in water or the retail packaging has been opened.
Used Item Returns
We do not accept returns on items that are used or with broken seals on the retail packaging. Any items that are returned in this condition will be returned to sender.
New Item Returns
We will accept returns on any new unopened items within 14 days of purchase. Customers must obtain a RMA number directly from customer service by emailing us at email@example.com. Customers are responsible for all return shipping costs. We charge a 10% restocking fee as well as outbound shipping costs will be deducted from your refund. Items must be returned in New and Sellable condition. BIGShow Frags will not under any circumstances accept an item that appears to have been used, submerged in water or is in unsellable or damaged condition.
Return Policy for Item that Shipped Free
Any shipping cost incurred for shipping an item free of charge will be deducted from your total refund amount. If an eligible item for return brings your new order total under the Free Shipping amount, then shipping costs will be calculated for the order and deducted from your refund.
We will do our best to process all eligible refunds in 24-48 hours upon receipt of the accepted items.
As the manufacturer often has more technical knowledge of their products and more parts on the shelf, it is usually best to contact the manufacturer directly for information regarding warranties, replacements or parts repair.