Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All uses of this site agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Livestock Guarantee

BIGShow Frags will guarantee all of our livestock to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email (info@bigshowfrags), with detailed pictures of the item within one hour of the package's arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account, to be applied to future livestock purchases. Livestock credits may NOT be used towards the purchase of Drygood items.

Livestock

Shipping Methods

We ship throughout Canada and the United States via FedEx Express, UPS Express, Purolator Express or WestJet Cargo. All packages are shipped from our location in Hamilton, Ontario.

- Livestock Shipments destined for the United States may require additional time to process the required reglatory permits (CITES, F&W etc.) Please Contact us for shiiping rates prior to placing your order.

Our Preferred method for livestock shipping is FedEx Express. 

Orders received Monday to Friday before 2pm EST will generally be processed within 48h. Orders received after 2pm EST Monday to Friday will be processed the next business day. You will be contacted via Phone and or Email To arrange the shipment arrival day with you. We do our best to ship all packages as quickly as possible but cannot guarantee order processing times.

Shipping Cost (Within Canada Only)

$34.99 flat rate Air shipping on orders $0.00–$99.99
$29.99 flat rate Air shipping on orders $100.00–$199.99
$24.99 flat rate Air shipping on orders $200.00–$299.99
$19.99 flat rate Air shipping on orders $300.00–$399.99
FREE Air shipping on orders over $400.00

* Saturday Courier delivery extra $25.00

USA CUSTOMERS - Please Contact us for Exact Freight Rate

BIGShow Frags reserves the right to choose shipping carrier

The above shipping rates are valid for all orders under 9kg (20lbs)
For larger orders, addional charges may apply.
Liverock, Fish and large Coral Colonies usually require extra shipping charges.

Shipping Terms

IMPORTANT

• If Shipping via Courier you MUST be home to sign for your package on the FIRST delivery attempt. Failed delivery attempt will VOID Live Arrival Guarantee. 
• Packages delivered to a Courrier Station and held for pickup MUST be Collected within 4 hours of becoming available for pickup. Pickup after this time period will VOID Live Arrival Guarantee.
• Double check your address! Incorrect delivey address will VOID Live Arrival Guarantee.
• Always accept your package, even if it damaged. Note any issues at the time of delivery/pickup and contact us immediatly. Package refusal for ANY reason will VOID Live Arrival Guarantee.
• We are unable to accept DOA Claims for any delays caused by the courier.

Dry Goods

Shipping Methods

We ship throughout Canada and the United States via FedEx Express, UPS Express, Purolator Express, Dicom Express and CanPar. We do not ship to APO, FPO or P.O. Boxes. All packages are shipped from our location in Hamilton, Ontario.

Orders received Monday to Friday before 2pm EST will generally be processed and shipped the same day. Orders received after 2pm EST Monday to Friday will be processed and shipped the next business day. If any items on your order are backordered, out of stock or otherwise unavailable, you will be contacted via email to confirm. We do our best to ship all packages as quickly as possible but cannot guarantee order processing times.

Shipping Cost

$12.99 flat rate Ground Shipping on orders $0.00–$149.99
FREE Ground Shipping on orders over $150.00

Free Shipping Offer 

We offer free ground shipping on domestic orders over $150.00, before taxes. Free shipping does not apply to oversized or heavy items, including, but not limited to salt buckets, aquariums, PVC pipe, T5 bulbs, or large chemical orders or orders that have been substantially discounted or contain special offers. Free shipping is not available on international orders. 

Oversized or Heavy Items

Some oversized or heavy items, including, but not limited to salt buckets, aquariums, PVC pipe, T5 bulbs or large chemical orders are subject to additional shipping charges. Any additional shipping charges for these items will be added at checkout. 

Tracking Information

A tracking number will be sent by email along with your invoice as soon as your item has shipped. Please note that it can take up to 24 hours for shipping carriers to make tracking information available online. You can also access your tracking information in “Your account” section of our website or in “Order history” section under “My Orders”.

International Orders

We ship to the United States and internationally via FedEx. All customs, brokerage, duties and fees will be charged to the customer by the shipping carrier at the time of delivery. Please call for a rate quote if shipping charges are not shown for your country. 

All Returns Require a Completed RMA Form and RMA Number

To obtain an RMA number for your return item please contact customer service via email us at info@bigshowfrags.com. Please keep in mind that we are unable to accept returns on any items that have been used, submersed in water or the retail packaging has been opened.

Used Item Returns 

We do not accept returns on items that are used or with broken seals on the retail packaging. Any items that are returned in this condition will be returned to sender. 

New Item Returns

We will accept returns on any new unopened items within 14 days of purchase. Customers must obtain a RMA number directly from customer service by emailing us at info@bigshowfrags.com. Customers are responsible for all return shipping costs. We charge a 10% restocking fee as well as outbound shipping costs will be deducted from your refund. Items must be returned in New and Sellable condition. BIGShow Frags will not under any circumstances accept an item that appears to have been used, submerged in water or is in unsellable or damaged condition. 

Livestock Returns

We DO NOT Accept Livestock Returns/Refunds For ANY Reason. Please See Our Livestock Arrive Alive Guarantee.

Return Policy for Item that Shipped Free

Any shipping cost incurred for shipping an item free of charge will be deducted from your total refund amount. If an eligible item for return brings your new order total under the Free Shipping amount, then shipping costs will be calculated for the order and deducted from your refund.

Processing Refunds

We will do our best to process all eligible refunds in 24-48 hours upon receipt of the accepted items.

Any orders that have yet to be shipped, that are to be canceled and refunded at the customers request are subject to a 10% processing fee. This fee goes towards bank processing fees for both the original charge and the processing of the refund.

Warranty

As the manufacturer often has more technical knowledge of their products and more parts on the shelf, it is usually best to contact the manufacturer directly for information regarding warranties, replacements or parts repair.

Copyright

The entire content included in this site, including but not limited to text, graphics or code, is copyright as a collective work under Canada’s and other copyright laws, and it is the property of BIGShow Frags. The collective work includes works that are licensed to BIGShow Frags. Copyright 2016, BIGShow Frags ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BIGShow Frags or purchasing BIGShow Frags products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BIGShow Frags or to purchase BIGShow Frags products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BIGShow Frags. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of BIGShow Frags used in the site are trademarks or registered trademarks of BIGShow Frags.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BIGShow Frags disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BIGShow Frags does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BIGShow Frags does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

BIGShow Frags shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BIGShow Frags has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PRICE MATCH GUARANTEE

If you find a lower price from another Canadian retailer online we will match it AND refund 10% of the difference. 

Here is how it works:

• Find the exact item on another website with a lower price and we will match the competitors price + refund 10% of the difference in the two prices.
• To take advantage of BIGShow Frags Price Match Guarantee simply compare the item price on our website to the other line stores Item Price.
• The Item must be confirmed in stock on both our website and the other online store you are comparing prices.
• Our Price Match Guarantee cannot be combined with any other special offers or coupons.
• There is no limit on how many items can be priced matched per order.
• We will not honor any price matches that are clearly typographical error.
• We will only price match offers from Canadian Authorized Resellers.
• BIGShow Frags reserves the right to reject any price match for any reason.
• To Qualify for the price match you must email a link to the competitors website page displaying that item and list the advertised price in your email. info@bigshowfrags.com
• Orders that have already been processed and shipped cannot be price matched. All sales are final. 

Typographical Errors

In the event that a BIGShow Frags product is mistakenly listed at an incorrect price, BIGShow Frags reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BIGShow Frags reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BIGShow Frags shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BIGShow Frags without notice at any time, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

BIGShow Frags may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to BIGShow Frags.

Advertised Sales & Discounts

BIGShow Frags may from time to time advertise sales and discount offers including dollar amounts or percentages off a product or an entire order. These offers do not include, but not limited to MAP protected products unless otherwise stated in the ad or offer. 

Miscellaneous

Your use of this site shall be governed in all respects by the laws o the province of Ontario, Canada, without regards to choice of law provisions, and not by the 10980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BIGShow Frags products) shall be in the state or federal courts located in Toronto, Ontario. Any cause of action or claim you may have with respect to the site (including but limited to the purchase of BIGShow Frags products) must be commenced with one (1) year after the claim or cause of action arises. BIGShow Frags’ failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be constructed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BIGShow Frags may assign its rights and duties under this Agreement to any party at any time without notice to you

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BIGShow Frags or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

BIGShow Frags does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BIGShow Frags is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BIGShow Frags reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BIGShow Frags in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless BIGShow Frags, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, costs, including reasonable attorneys’ fees, resulting from any violations of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, BIGShow Frags may link to sites operated by third parties. However, even if the third party is affiliated with BIGShow Frags, BIGShow Frags has no control over these linked sites, all of which have spate privacy and data collection practices, independent of BIGShow Frags. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BIGShow Frags seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).